Pulse Energy｜Is it the best NZ power company for you?

This page give you the best answers for the following questions;

• What is Pulse Energy?
• What kinds of services Pulse Energy is offering?
• Should I made a contract with the Pulse Energy for power/electricity?
• What is advantages and disadvantages of Pulse Energy?

This page is the best for you to understand about these types of questions.

I’m going to explain about Pulse Energy one by one as below.

1. What is Pulse Energy?
2. What is the advantages of Pulse Energy?
3. What is the disadvantages of Pulse Energy?
4. Which power company is the best for you?【plus comparison table】

If you read this page, you can easily understand what Pulse Energy is and whether Pulse Energy is the best company for you or not.

1. What is Pulse Energy?

source: Pulse Energy

Pulse Energy is one of the popular smaller power companies, and Pulse Energy is one of “the best customer satisfaction” based on the survey by Consumer NZ in 2020.

Pulse Energy buys electricity in the wholesale electricity market and supplies it to their customers.

(*) Pulse Energy says that they are proud to be 100% community owned with origins in Alexandra, Westport, and Levin. (So, Pulse Energy is not a listed company.)

Head Office	Auckland
Operate from	2004
Main Shareholders	Pulse Energy is now community owned with origins in Alexandra, Westport, and Levin.
Services	Electricity Gas Broadband Landline Phone Solar
Service are	All of NZ
Customer (electricity)	Over 80,000 homes throughout NZ
Number of employee	Around 70 employees

Top5 power companies (“Big5”) in New Zealand

Company name	Customer (ICP count*)	Market share (ICP share)
Genesis Energy	490,000	22%
Contact Energy	420,000	19%
Meridian Energy	340,000	15%
Mercury NZ	330,000	15%
Trustpower	270,000	12%

(*) ICP (Installation Control Point) : Each property has a unique ICP number identifying it on the New Zealand electricity network.
(*) ICP count : the total number of ICP

(source: Electricity Authority, as of March 2021)

2. What is the advantages of Pulse Energy?

Based on my research, the 4 advantages of Pulse Energy are as below.

1. One stop shop for Electricity, Gas, Broadband and etc.
2. Easy to ask your question anytime
3. Good customer satisfaction among the major power companies
4. “$100 OFF” from your bill

Details of the advantage are as below.

2-1. One stop shop for Electricity, Gas, Broadband and etc.

source: Pulse Energy

Pulse Energy is one of the major providers for electricity gas and broadband.

So, if you choose Pulse Energy, it’s very easy and convenient for you to arrange these services all at once.

Q. How much is your electric price?

It’s easy for you to get to know your electric price, because you only need to submit your latest bill in the following form.

source: Pulse Energy

2-2. Easy to ask your question anytime

source: Pulse Energy

It is very easy to ask your question to Pulse Energy’s customer centre directly anytime.

If you press the button with [ Need Help? – Chat with fern], you can get response from support team soon.

So you can get to know the details of electric plans you interested in.

2-3. Good customer satisfaction among the major power companies

You should know that Pulse Energy has good customer satisfaction based on the survey “Customer Satisfaction with power companies” by Consumer NZ in 2021.

(*) Consumer NZ is an independent, non-profit organisation to offer New Zealanders a fairer deal and established in 1959.

source: Consumer NZ

Pulse Energy is “3rd place” in the survey and the score of customer satisfaction is higher than the average of electric industry in NZ.

(*) Also, you should know that the big power companies (“big5”) are roughly average or lower average.

Lots of payment method available

You can pay a bill using Internet banking, Direct Debit credit card and other methods as below.

source: Pulse Energy

2-4. “$100 OFF” from your bill

source: Pulse Energy

You can get a $100 OFF from your bill, if you signup online during a promotion period.

It’s ok for you only to input a promotion code (“Promo Code”) displayed on Pulse Energy’s website, when you signup.

(*) If you want to change to another power company in the future, “No Early Termination Fee” applies with 30 days’ notice. (The normal fee is $150+GST.)

3. What is the disadvantages of Pulse Energy?

Based on my research, only 1 disadvantage of Pulse Energy are as below.

1. There are some power companies with higher customer satisfaction

The details of the disadvantages are as below.

3-1. There are some power companies with higher customer satisfaction

If you need electricity and Gas/Broadband, it’s good for you to join Pulse Energy.

Of course Pulse Energy is one of the good companies, but if you need only electricity, I recommend you to join “Powershop”

Because Powershop is awarded as the No.1 customer satisfaction power company in 2021.

source: Consumer NZ

So I’ll explain about Powershop in the next chapter.

4. Which power company is the cheapest for you?【plus comparison table】

It is important to think about [customer satisfaction] or [cheapest price in the area you live in], when you choose a power company.

I recommend that you should choose a company

• [Best customer satisfaction]・・”Powershop“.
• [Cheapest price finding tool]・・”Powerswitch“

Also, I’ll show you a comparison table of the most popular 10 power companies in NZ at the end of this part.

4-1. [Best customer satisfaction] ・・”Powershop”

source: Powershop

Powershop is a smaller power company, and No.1 customer satisfaction among major power companies in NZ in 2021 based on the survey by Consumer NZ.

I believe that you can enjoy price and service by Powershop, because Based on the survey, the score of “value for money” is 63% (this score is much higher than average of the electric industry).

Also, Meridian Energy (one of the 5 biggest power company in NZ) owned 100% share of Powershop, so you don’t need to worry about Powershop.

It’s good for you to check Powershop’s official website.

Head Office	Wellington
Operate from	2009
Main Shareholders	100%: Meridian Energy
Service	Electricity only
Service area	All of NZ
Customer	around 95,000 customers
Number of employee	Over 200 employees

4-2. [Cheapest price finding tool]・・”Powerswitch”

Powerswitch is the best way for you to find the cheapest electric plan.

source: Powerswitch

Powerswitch is the best website in New Zealand to find which power company and pricing plan is the cheapest for you.

What you have to do is just to input some information (your address, number of your family, type of heating products/systems you use and etc), then you can get to know the cheapest plan.

For example, the result will come up as a list such as the following image.

source: Powerswitch

So, it’s very easy to understand that which company and plan you should choose.

(*) If you want to know more details about Powerswith, please check another page “What is POWERSWITCH? The best way to find the cheapest electricity plan“.

4-3. Comparison table of the most popular 10 power companies in NZ

It’s good for you to get to know the difference between Pulse Energy and other popular electric providers.

(*) You can scroll the following chart left to right.

source: Electricity Authority (as of March 2021)

6. Summary

Until here, I explained about Pulse Energy‘s advantages and disadvantages, the difference between Pulse Energy and other main power companies in NZ – is it useful for you?

As a summary, I write down about the main points of this page as below.

• Pulse Energy is 3rd place in the customer satisfaction survey in 2021.
• Pulse Energy is the best for you, If you need Electricity and Gas/Broadband.
• If you need Electricity only, I recommend for you to check “Powershop” first.

So, I recommend the following power companies and website, so please check it !!

• “Powershop“・・・Best customer satisfaction among the NZ’s major power companies.
• “Powerswitch“・・・You can get to know the cheapest electric plan in the area you live in.

Many thanks to read this page.

Please let your family and friends about this page, if you like.